Bryon's Auto Body LLC

I honestly don’t know where to start. My experience was 5 stars, from day 1. I got really lucky. I was hit while I was parked over 4th of July weekend, and started a claim with Progressive. It was quickly met with great service as well as a quick estimate and payout. However, as I was blessed that Bryon’s, was the place I selected from the preferred list. I spoke with Karen(who is incredible!!) who made this entire process so seamless. I went in for a new estimate, and Antione who was great and spot on with a quick quote and gave me newer updated estimate. Which was for about 2 weeks. Karen then help me coordinate with Enterprise for my rental pick up and then return. My car was done in 5 days, instead of the 11 quoted. I even forgot my coffee cup when I dropped off my car, and when I picked it up Karen had it sitting in my cup holder washed! HIGHLY RECOMMEND These guys for all your auto body needs. I will def only bring my business here. An absolute pleasure!

The repair work quality was good but they were very careless in handling the car and they left several scratches on the interior of the car and along with some dirt and improperly installed components. The owner was extremely hostile and disrespectful towards me when I pointed this out and the front desk was dismissive of my concerns. I had to go through my insurance company to force them to rework some of the issues but the damage is still done. I would strongly recommend to take very detailed photos before dropping your car off here and covering your seats.

From start to finish, I was pleased with the service at Bryon’s. I requested that my repairs be completed before Thanksgiving even though I understood they were fully booked. They did their best to accommodate my request and the repairs were completed quickly and the quality was excellent. I did not have the negative experience that was reported in a previous review. I found their customer service to be outstanding and there were no problems with my Jeep when it was returned. Karen was respectful and approachable. She has a friendly disposition and comes across as a genuine person. It is also clear that she has a great relationship with her co-workers. Antoine, the point person who handled my repairs, also did a great job although he was clearly very busy on the day I first met him. Customer service is important to them and based on my observations I can tell that the supervisors hold their staff accountable.

Took my car to Bryon’s Auto body Drop my car off on a Monday rental people were waiting at garage for me so far excellent service. I recommend Enterprise on the Berlin Turnpike that’s who they use. They are very professional group of people at first they thought my car was gonna take two weeks they were able to bang it out in a week The day I picked it up it looked like the day I bought it very happy customer a matter of fact The receptionist , Karen was an excellent person to work with she’s the one that gets the rentals ready for you and make sure your service goes well anhtuan was the representative I worked with he was a pleasure to work with A matter-of-fact you guys are gonna be the first ones to hear it but the new year is going to bring a lot of new stuff to Bryon’s Auto Body

We first had an appointment with another auto body shop for four weeks out. Then called Bryon's, and we were able to drop off the car the very next day! They took the (virtual) estimate from the insurance company and went to work checking out everything. The estimate from insurance was quite low (about 60% of what it should have been). They worked with the insurance company and got the approval for the difference. Once they got the approval (and insurance was slow), we were able to pick up the car in two days. It looks perfect now, with no signs of any damage. They replaced parts that had little damage that they could have covered up, but they did it right and honestly. I talked to Karen and Bryon on the phone a few times. The only issue was that they didn't call me back when they said they would. Though they did answer the phone right away each time I called and were both very friendly and helpful.